FAQ



1. What are the requirements for this software?
You must have a Windows-based PC, Notebook, tablet, etc with a working web cam installed. You also need to have Adobe Flash Player installed (this is a free download from Adobe.com and it is already installed on 99% of PCs anyway).

2. How do I setup my web cam?
You need to have already installed your web cam on your pc and have it operational (able to view it using the software provided with your web cam manufacturer). Once your webcam is recognized as your default windows webcam you should be fine

3. Will it work with a Mac?
People using a Mac will be able to open your email and view your video email to them. However, users of Macs cannot create video emails with our system. This is due to Apple's decision not to support Flash which is one of the most popular and widely used media-rich products in the world :(

4. Do you send out the emails for me?
No, our system creates a link that your clients will click to view your Video Email. This link is automatically inserted into your default email software (Outlook, etc) and then you send the email yourself.

5. How long do you store my videos on your secure server?
All videos are hosted at no additional charge on our secure server for 60 days. We will delete videos older than 60 days inorder to keep your subscription costs down and save space on our server(s). vmailworld is designed as a tool for you to communicate timely information to your clients.

6. Why are you so cheap?
We are the creators of this software and we own the pipeline, servers, etc. There is no middle-man or third party vendors that we have to pay.

7. What about the quality of the video?
The quality and playback of your video depends on many factors. vMailWorld uses the settings that you have stored for your attached webcam. Adjusting those settings will improve the quality of your picture. Also, when you make your recording it is not being saved on your pc but rather streamed to our server. So, your internet connection and bandwidth is the single largest factor in your video quality.

8. Can I upload videos that were not created with vMailWorld?
Yes, you can upload any video with the flash (.flv) format into our your library and send a secure link to that video out to your clients to view.

9. Can I post the videos in blogs and websites?
Yes, you can create an html link in your video library. All you have to do is copy and paste that link into a blog or website it will work.

10. How do I download and install the software on my computer?
You dont. vMailWorld is completely web based and is run within your browser (for example Internet Explorer, Firefox, etc). You can access your account from any computer connected to the internet which means you can record and send video emails no matter where you are.